пинко Что нужно знать перед покупкой
пинко Что нужно знать перед покупкой
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The player later confirmed that the casino returned his winnings and he managed to withdraw the funds successfully, therefore we marked this complaint as resolved.
Коэффициенты: крайне высокие перманентно ТОП-матчи, средние в любой момент экзотику.
The player from Germany had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received at that time. After submitting the complaint, the player confirmed that he had received his payment.
Под лайв-зоной, в правом нижнем углу, расположена кнопка «Билет» – если вы нажмете на нее, откроется меню ваших текущих ставок.
The player from Portugal faced repeated rejections for withdrawal requests over the past week despite having completed and accepted account verification.
The Complaints Team had engaged in a detailed dialogue with the player and the casino to understand the situation. After several rounds of communication and follow-ups, the casino had agreed to refund the player's deposit. Despite initial delays, the player eventually received her refund.
The deposit option VOLT doesn't work in weekends but they don't tell you, you have to find out after you deposited the money and then when you contact the helpdesk they say it's your fault. I never experienced such a
The player was asked to complete KYC verification, which was accepted, but the payout was delayed. After continuous follow-up, the casino confirmed the refund was processed. The player received the transaction confirmation and informed the Complaints Team, leading to the complaint being marked as resolved.
The player from Italy had experienced a delay in their second withdrawal of €3000 from the casino. Despite successfully site re-verifying their account, the withdrawal was still pending after 48 hours. The player also reported that they couldn't cancel the withdrawal on their own.
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С усиленной верификацией дела обстоят сложнее. После регистрации ее обычно не инициализируют – усиленную верификацию применяют только к тем игрокам, которых заподозрили в нечестной игре (вилки, договорняки, вкладыш сторонних программ). В этом случае ваш аккаунт заморозят, погодя чего с вами свяжется служба безопасности – нужно закругляйся созвониться с ними по видеосвязи равным образом ответить перманентно ряд вопросов, обычно задают вопросы, связанные со ставками, которые вы совершали.
The player from Poland had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn't been received at that time. The player's account was blocked and withdrawals were rejected 9 days after the withdrawal request. After the player submitted a complaint, the casino unblocked the account and allowed partial withdrawal, but the player claimed that there was still an outstanding balance.
The player from North Rhine-Westphalia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
The player from the Netherlands has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.